Luxury > Luxury

Passengers endure ‘nightmare journey' aboard Caledonian Sleeper

1 month ago   |   By Press and Journal

Passengers on the beleaguered Caledonian Sleeper service from London to Fort William were stranded in an unmanned station after the train broke down - then finished their journey on a leaky mini bus.
One passenger, who paid just under £300 for a return ticket, described it as “a nightmare journey,” after arriving in Fort William on Wednesday.
An increase in complaints by passengers of the luxury service last year coincided with the introduction of its new £150million fleet, which has been plagued by teething problems.
The sleeper has the worst passenger complaint rate in the whole of the...
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