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Brex and Zendesk crunched their customer data and created a presentation to help startups jolted by crashing sales. Here's what they learned

Posted On: 25 May 2020   |   Posted By: Business Insider

Brex and Zendesk crunched their customer data and created a presentation to help startups jolted by crashing sales. Here's what they learned

Brex, t he fintech startup that sells primarily to other startups , just shared its framework for handling customer support during the economic crisis.
Many startups have been advised by investors and advisors to cut costs and extend their runway , but without clear guidance on how to do so while maintaining customer relationships.
In an analysis of startup data, Brex found that those with the best chance of successfully retaining customers, and therefore retaining revenue streams, was to standardize the customer experience process.
See the playbook and guidelines Brex just released together with HR startup Zendesk .

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