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A Harvard psychologist explains the rise in passengers getting violent on airplanes and customers abusing retail workers: People have reached 'a boiling point'

2 monthes ago   |   By Business Insider

Summary List Placement Violence on airplanes is spiking. Retail and fast-food workers say they're being harassed and assaulted. And small business owners report experiencing frustrated customers whose patience has evaporated.
All of this behavior is the result of a year and a half of fear and anxiety, according to Luana Marques , an associate professor of psychiatry at Harvard Medical School.
"We've been skating thin ice in the past year, and if the weight too much, the ice cracks. I think that's what we're seeing," she said.
'Everybody's just always mad'
In 2020, retail workers were...
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