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US Transportation Department to airlines: Don't 'forget' to refund customers if a flight is canceled

1 month ago   |   By Business Insider

The US Department of Transportation issued an enforcement notice to airlines on Friday, warning them that they must offer refunds to passengers whose flights are canceled.
Some airlines have been accused of only offering travel vouchers or credits as flights are canceled due to the coronavirus pandemic .
However, DOT rules require airlines to offer regular cash refunds in the event of cancellations.
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The Department of Transportation issued a stern reminder to airlines on Friday: If they cancel a flight, they have to refund the affected...
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