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North-east couple caught up in row as travel agents accused of flouting law over refunds

1 month ago   |   By Press and Journal

A leading travel expert has warned there is potential for a “collapose trust” in the industry if firms fail to refund would-be holidaymakers in a timely manner.
Simon Calder last night claimed companies are “simply ignoring” the law on refunds for package holidays cancelled due to coronavirus.
One couple who were looking forward to a break in Orlando are among those unhappy at being left out of pocket.
The pair are seeking a refund from Ramsay World Travel, which is one of many firms around the country following the recommendations of trade body Abta, in offering credit notes to customers...
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