Mind / Performance / People / Education / Life / Comment / Highlights / gps / Neil O'Brien MP / NHS / NHS Reform / Sajid Javid MP

Narinder Singh: Javid is right to insist on better performance data from GPs

Posted On: 5 Dec 2021   |   Posted By: Conservative Home

Neil O'Brien is a Senior Parliamentary Researcher at the House of Commons.
I know Tony Blair was known for his ‘education, education, educatio'n mantra - but it could've just as easily been KPIs, KPIs, KPIs if it was slightly more catchy.
KPIs (Key Performance Indicators for normal people) are something I spent the early part of my working life chasing, during my time at the NHS as a Performance Analyst (fancy way of saying I used to look at a lot of spreadsheets).
During this job, under both a Labour and Coalition Government, I saw first-hand how the various KPIs, targets and data could be used for good to help drive improvements and efficiency. But I also saw the bad and unintended consequences they could have, something Sajid Javid is rightly mindful of in his worthwhile quest to add more transparency to the data.
Starting with bad, many will remember the popular Labour pledge for anyone to be able to see their GP within 48 hours. Sounds good, right? Who could argue with that - yes please put that target...

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